Difference between revisions of "Ticket"

From CAC Wiki
Jump to: navigation, search
(Created page with "= Opening a CAC Support Ticket = Send an email to [mailto:cac.help@queensu.ca cac.help@queensu.ca] Include in the email * Your CAC username and cluster/hardware (usually Fr...")
 
Line 7: Line 7:
 
  * Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using
 
  * Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using
 
  * The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found
 
  * The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found
  * slurm jobid that had the problem (optional)
+
  * The slurm jobid that had the problem (optional)
 +
* Any additional information that may aid analysts to understand the issue.

Revision as of 15:27, 10 May 2022

Opening a CAC Support Ticket

Send an email to cac.help@queensu.ca

Include in the email

* Your CAC username and cluster/hardware (usually Frontenac) especially if this pertains to specialized projects
* Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using
* The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found
* The slurm jobid that had the problem (optional)
* Any additional information that may aid analysts to understand the issue.