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Opening a CAC Support Ticket

Send an email to cac.help@queensu.ca

Include in the email

* Your CAC username and cluster/hardware (usually Frontenac) especially if this pertains to specialized projects
* Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using
* The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found
* The slurm jobid that had the problem (optional)
* Any additional information that may aid analysts to understand the issue.
* Any other information that might be useful for CAC analysts to help understand the issue.