Difference between revisions of "Ticket"
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(Created page with "= Opening a CAC Support Ticket = Send an email to [mailto:cac.help@queensu.ca cac.help@queensu.ca] Include in the email * Your CAC username and cluster/hardware (usually Fr...") |
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Revision as of 15:18, 10 May 2022
Opening a CAC Support Ticket
Send an email to cac.help@queensu.ca
Include in the email
* Your CAC username and cluster/hardware (usually Frontenac) especially if this pertains to specialized projects * Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using * The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found * slurm jobid that had the problem (optional)
