Difference between revisions of "Ticket"
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(Created page with "= Opening a CAC Support Ticket = Send an email to [mailto:cac.help@queensu.ca cac.help@queensu.ca] Include in the email * Your CAC username and cluster/hardware (usually Fr...") |
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* Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using | * Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using | ||
* The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found | * The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found | ||
| − | * slurm jobid that had the problem (optional) | + | * The slurm jobid that had the problem (optional) |
| + | * Any additional information that may aid analysts to understand the issue. | ||
| + | * Any other information that might be useful for CAC analysts to help understand the issue. | ||
Latest revision as of 14:15, 11 May 2022
Opening a CAC Support Ticket
Send an email to cac.help@queensu.ca
Include in the email
* Your CAC username and cluster/hardware (usually Frontenac) especially if this pertains to specialized projects * Your slurm sbatch job submission file along with a list of all modules you are loading and software you are using * The errors/warnings you are receiving either copy/paste into the ticket body or point to where these error files can be found * The slurm jobid that had the problem (optional) * Any additional information that may aid analysts to understand the issue. * Any other information that might be useful for CAC analysts to help understand the issue.
