Difference between revisions of "Frequently Asked Questions"
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== I Can't Access the Frontenac Cluster == | == I Can't Access the Frontenac Cluster == | ||
If you are receiving an 'Operation Timed out' message and you are from outside of Canada, you will need to use a VPN. If you are from the Queen's University Community, you can make use of the [https://help.queens.edu/hc/en-us/articles/360000106186-How-to-Connect-to-VPN-using-FortiClient-Windows- Fortinet VPN client] offered by Queens. | If you are receiving an 'Operation Timed out' message and you are from outside of Canada, you will need to use a VPN. If you are from the Queen's University Community, you can make use of the [https://help.queens.edu/hc/en-us/articles/360000106186-How-to-Connect-to-VPN-using-FortiClient-Windows- Fortinet VPN client] offered by Queens. | ||
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| + | == I've Forgotten My CAC Password == | ||
| + | Users can reset their CAC password their self, see https://login.cac.queensu.ca/pwr . Make sure you use the same email address as you used when you first signed up. | ||
Revision as of 20:22, 7 March 2022
I Can't Access the Frontenac Cluster
If you are receiving an 'Operation Timed out' message and you are from outside of Canada, you will need to use a VPN. If you are from the Queen's University Community, you can make use of the Fortinet VPN client offered by Queens.
I've Forgotten My CAC Password
Users can reset their CAC password their self, see https://login.cac.queensu.ca/pwr . Make sure you use the same email address as you used when you first signed up.
